Corporate Responsibility

Community

There are currently just under 2 million people in the UK with limiting conditions, 1.5 million of them currently do not receive regular eye care.  Community Care Opticians’ ambition is to provide an essential service to those housebound individuals, helping them to maximise their quality of life.

Environment

Community Care Opticians acknowledges the potential implications of climate change and therefore we promote methods to reduce our carbon footprint.

Marketplace

Community Care Opticians aim to provide all our clients, the potential of receiving a highly professional patient centered product, prioritising customer service, quality and value for money, all in the comfort of their own home.

Workplace

We all align ourselves to high professional standards and we encourage all of our team to continually seek opportunities for further training and development. We value and monitor each individual’s health and well-being, aiming for a stronger and happier work environment.

Comments & Complaints

Should you feel that we have not handled or resolved any issues to the highest possible standard, please in the first instance, write to the Branch.  We will investigate any issues you may have and respond to you within 14 days.  We pride ourselves on the promptness and efficiency of our service and are confident that we will be able to resolve any issues you may have.  Following that, should you feel that we have not handled or resolved any issues to the highest possible standard please contact

Michelle Peel / Paul Chapman-Hatchett
Complete Community Care Ltd.
Suite A, Astra, Vicarage Lane,
Send, Surrey GU23 7JN
Tel: (0203) 651 6953 / 0800 240 4602
Email: headoffice@ccchealth.co.uk

We are confident we will be able to resolve any issues you may have however, you can also contact your NHS (Formerly Primary Care Trust) Trust:

Optical Consumer Complaints Service (OCCS)
6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ
Tel: 0844 800 5071

Domiciliary Eyecare Committees, c/o Federation of Ophthalmic & Dispensing Opticians
199 Gloucester Terrace, London, W2 6LD
Tel: 020 7298 5153
E-mail: optics@fodo.com